SHIPPING & RETURNS
THE GLAMP SHIPPING POLICY
Thank you for choosing The Glamp for your curated outdoor needs. We want to make sure your glamping experience is as seamless as possible. Here's a brief overview of our shipping policy:
Processing Time: Orders are typically processed within 1-2 business days from the date of purchase. Our team works diligently to prepare and package your glamping essentials with care.
Shipping Methods: We offer a range of shipping options to accommodate your needs. You can select from standard shipping, expedited shipping, and, where available, overnight shipping for urgent orders.
Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. You will see the shipping charges during the checkout process before confirming your order.
Delivery Time: The estimated delivery time depends on the shipping method chosen and your location. Standard shipping typically takes 5-10 business days, while expedited options can arrive within 3-5 business days. Please note that delivery times may vary due to unforeseen circumstances, locations or holiday periods.
Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or SMS (if available). You can use this tracking information to stay updated on the status of your package and its estimated delivery time.
International Shipping: We are delighted to serve glampers worldwide! For international orders, shipping times and fees may vary depending on the destination country's customs regulations and shipping carriers.
Address Accuracy: To ensure successful delivery, please double-check and provide accurate shipping information during checkout. We cannot be held responsible for delayed or undelivered packages due to incorrect addresses.
Split Shipments: In some cases, if you've ordered multiple items, they may be shipped separately from different warehouses to expedite the delivery process. Rest assured that you won't incur any additional shipping charges.
Shipping Insurance: To safeguard your purchase, we may offer shipping insurance options for added protection against loss, theft, or damage during transit. This choice is available during checkout.
Order Issues: If you encounter any problems with your shipment or have questions regarding the delivery, please reach out to our customer support team. We'll be happy to assist you promptly.
We want your glamping experience to be exceptional from start to finish. Should you have any specific shipping inquiries or special requests, don't hesitate to contact us. Happy glamping!
THE GLAMP RETURN & EXCHANGE POLICY
Thank you for shopping our curations on The Glamp. We strive to provide the best in quality and experience at all times. However, we understand that sometimes returns or exchanges may be necessary. Please review our return policy below:
Return Period: You have 30 days from the date of purchase to initiate a return or exchange. After this period, we regret that we cannot accept any returns.
Eligibility for Returns:
* Items must be in their original condition, unused, and with all original tags and packaging intact.
* Personalized or custom-made items are non-returnable unless there is a manufacturing defect.
* Consumable items such as food, fuel canisters, and water filters cannot be returned for safety reasons.
Proof of Purchase: To process any return or exchange, you must present a valid receipt or proof of purchase. This may include the original receipt, credit card statement, or an electronic invoice.
Refund Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is not available, we may provide store credit or issue a gift card.
Return Process:
* Online Purchases: For items purchased online, contact our customer support at [customer support email/phone number] to initiate the return process. We will provide you with a return authorization and instructions for shipping the item back to us.
Return Shipping: For returns due to change of mind or non-defective items, the cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping service to ensure your package reaches us safely.
Defective or Damaged Items: If you receive a defective or damaged product, please contact us immediately within the 30-day return period. We will arrange for a replacement or issue a full refund, including return shipping costs in such cases.
Exchanges: If you wish to exchange an item for a different size or color, please contact us to check availability. Exchanges are subject to stock availability.
Final Sale Items: Certain items, such as clearance merchandise or promotional sale items, may be marked as "final sale" and cannot be returned or exchanged unless they are defective.
The Glamp Discretion: We reserve the right to make the final determination regarding eligibility for returns and to refuse a return if the item does not meet our return policy guidelines.
If you have any questions or concerns regarding our return policy or need assistance with a return, please do not hesitate to reach out to our customer support team. We value your satisfaction and will do our best to ensure a smooth and hassle-free return experience. Happy glamping!